🌿 Yagishi 31-Day “Try Risk-Free” Guarantee

We want you to love Yagishi as much as we do. That’s why your first order through our official website, Facebook, Instagram, or WhatsApp is covered by our 31-Day “Try Risk-Free” Guarantee.

If you’re not completely happy with your first purchase, just let us know within 31 days of receiving your product — no returns needed!

✅ Here’s What’s Covered:

• Only valid for first-time purchases
• Maximum refund of RM200 per order
• Limited to one refund per household, name, or address
• Proof of purchase or order ID required

We’ll process your refund through a payment method that suits your location. Kindly allow up to 10 working days for the refund to reflect, depending on your bank or payment provider.

💛 Our goal is to give your skin the gentle care it deserves — with no worries attached.

Important Notes:

• Refunds apply only to your first order.
• Yagishi reserves the right to decline claims that do not meet the above criteria.
• This policy may be updated without prior notice.

To request a refund under this guarantee, just email us at support@yagishi.my with your order number and your experience. We’re here to help.

📦 Yagishi 31-Day Return Policy

We accept returns within 31 days from the day you receive your item. Returned items must be in their original condition — unopened, unused, and in original packaging.

How to Start a Return:

Email support@yagishi.my with your order number and reason for return. We’ll guide you through the next steps.

🔁 Return Scenarios

1. Defective or Wrong Item Received

• We’ll cover your return shipping.
• A printable return label will be provided for free.

2. Change of Mind / Exchange

• Return shipping cost will be borne by the customer.
• After inspecting the returned item, we can:
  • Issue a full refund
  • Exchange it for a product of equal value
    Offer a partial refund (if only part of a set is returned)

🧴 Damaged or Wrong Product?
If your item arrives damaged or incorrect, contact us immediately. We’ll make it right as quickly as possible.

❌ Non-Returnable Items
Customized or personalized products are not eligible for return. If unsure, feel free to reach out to us.

💬 Contact Us Anytime

We care deeply about your skin and your satisfaction. If you need help with a return, refund, or just have a question, our team is ready to support you.

📧 support@yagishi.my
Thank you for trusting Yagishi — Every skin deserves love. 💛