Frequently Asked Questions
Shipping & Returns
I just placed an order, how long does it take to arrive?
During our business hours on weekdays, we send item out either on the same day or the following day. All orders are delivered within 1-3 working days after they are despatched via courier. You will receive tracking information through email once the order has left the factory so you can follow the progress of your item! Please send an email to info@yagishi.my to contact our support staff with any questions about your order.
I just bought this product, but I wish to return it. How do I do that?
All of the products you purchase from Yagishi comes with a satisfaction guarantee. Within 30 days of your purchase, please contact our customer service team at info@yagishi.my. We would be pleased to help you with the return and refund procedures.
Are there any free samples that I can test before purchasing?
Unfortunately, we do not have any samples for you to test. However, if you are hoping to test our products we do have our lotion in smaller volume.
Purchases
How do I purchase your products?
Our products currently are sold online via this website, Shopee, Hairdepot offline stores. Visit the Products page to find the one you may be interested in.
Do you have any offers for wholesale opportunities?
Yes! We are happy to share that we are keen to offering wholesale opportunities to businesses and individuals who wish to spread our values and mission.
Do drop a message to info@yagishi.my to further discuss this opportunity.
Products
How authentic is your goat milk body wash and body lotion?
Our products feature fresh goat milk as its main ingredient! In fact, farm-fresh, raw goat's milk makes up more than 19% of each goat milk body care products.
Can this product help with my eczema?
Despite the fact that this is one of the most frequently asked concerns, we want to start off by clarifying that we do not — and are unable to — make any medical claims, provide medical advice, or imply that our products will "cure" or "heal" eczema. Since eczema is a complex skin condition with numerous potential causes, switching to all-natural products won't always be effective. However, many of our clients have discovered that our natural skincare products are more calming than competing brands.
Other than eczema, does your product help with other skin conditions like psoriasis, keratosis pilaris and roascea?
We have heard from many of our customers who have a variety of skin conditions that they have experienced results from using our products, even though we do not and cannot make any medical claims, offer medical advice, or indicate that our products may treat skin conditions. Since every condition is different and there are numerous potential causes of skin irritation, we acknowledge that not everyone will benefit from our recommendations. However, many users of our products have experienced alleviation from illnesses like psoriasis, keratosis pilaris, rosacea, and others.
I am currently having an acne-outbreak, will any of your products help me?
Since every person's skin is unique, we cannot guarantee that our products can eliminate acne or treat other skin sensitivities. Having said that, you can absolutely use our goat milk body wash and body lotion as an all-natural alternative to your regular face wash!
Are these safe to be used on kids?
Yes, our goat milk products are safe, nutritious to the skin, toxic-free, and very mild, making them perfect for use on kids.
Can the Goat Milk Lotion expire?
It typically lasts 12 to 24 months before we consider our All-Natural Goat Milk Lotion to be expired. Worry not as, It will be shipped to you sealed.
Do you have products that can be used as body wash?
Yes we do! You may check out Yagishi Pure Goat Milk Body Wash if you are interested in body wash products.
Are your products cruelty free?
Yes, all of our products are completely natural, ethically sourced, and free of animal testing. We use goats that are reared on our farm and produce fresh milk. They receive a natural upbringing and are treated as members of our family. We adore them and firmly believe that goats who are content make a tonne of fantastic milk. Although pregnant goats are not required to produce milk, we ensure that they are not milked in the months preceding their due dates so that they can rest and produce a sufficient amount of milk for their young. Our goats are treated like members of the family, and happy goats give excellent milk. The fact that other individuals care as much about their well-being as we do makes us joyful.
Are your products gluten free?
Yes, all of our products are completely gluten free. We do list ALL our ingredients on each individual product to give the customers the freedom to view the ingredients first before using them on their own body.
I don't see any hair products. Do you have any?
We are currently still in the midst of developing and testing a liquid goat milk shampoo and conditioner. We can't wait to show you guys and launch it.
However, since we will only sell the cleanest, highest-quality body products, it can take some time until it's offered for sale on our website.
Get in Touch – We're Here to Help!
Have questions or need assistance? Our team is ready to help with product inquiries, orders, and skincare advice.
Reach out to us, and we’ll be happy to assist you!